Privacy & Security

Hbage Privacy Policy – Our Commitment to Protecting Your Data

The information you share with hbage is treated like a trust. This page clearly explains how we collect it, why we use it, and how we keep it safe.

Last Updated: January 2026

In Protecting Your Privacy hbage's Six Commitments

We don't just say it — we prove it. Every piece of your data is safe with us.

Encrypted Storage

All your data is stored with AES-256 encryption. Even if a server is compromised, your information remains unreadable.

Not Shared with Third Parties

Your personal information is never sold or shared with advertisers or third parties.

SSL Secured Connection

Every connection is secured with TLS 1.3 encryption. No one can intercept your data in transit.

Minimal Data Collection

Only the information that is strictly necessary is collected. No unnecessary data is ever requested.

Your Control

You can request to view, correct, or delete your data at any time.

Regular Audits

Our security systems are regularly audited by independent third-party experts.

About This Policy

This Privacy Policy applies to all services on the hbage platform. By using hbage, you agree to this policy. We want you to have a clear understanding of what we do — and do not do — with your information.

1

Introduction & Applicability

Hbage ("we", "our") has prepared this Privacy Policy for anyone who uses or is interested in using the hbage platform. This policy explains how your personal information is managed.

We believe privacy is a fundamental right. That is why hbage has prioritised user data protection — both technically and as a matter of policy — from the very beginning.

This policy applies to the hbage.app website and all associated digital services.

2

What Information Do We Collect?

Hbage collects only the information genuinely required to operate our services. Collecting unnecessary data is against our policy.

A) Information You Provide Directly

  • Full name, date of birth, and nationality
  • Email Address & Mobile Number
  • Residential Address
  • Identity verification documents (National ID / Passport)
  • Payment method details (bKash number, bank account)

B) Automatically Collected Information

  • IP Address & Browser Type
  • Device information (phone model, operating system)
  • Platform Activity Logs
  • Connection Time & Location Data
  • Information Collected via Cookies & Tracking Technologies

C) Transaction Information

  • Deposit & Withdrawal History
  • Bet & Gaming History
  • Bonus and promotion usage records
Data Type Purpose of Collection Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Email & Phone Account Communication & Security Yes
Payment Information Deposit & Withdrawal Processing Yes
Device & IP Security & Fraud Prevention Automatic
Gaming History Service Improvement & Support Automatic
3

Why and How Do We Use Your Information?

Hbage uses your information solely for the following purposes — and for nothing beyond them:

  • Account Management: Managing registration, login, profile updates, and verification processes.
  • Financial Transactions: Accepting deposits, processing withdrawals, and maintaining transaction records.
  • Service Improvement: Analyzing user experience to improve platform features and performance.
  • Security: Detecting fraud, protecting accounts, and preventing cyberattacks.
  • Legal Obligations: Meeting applicable laws, AML policies, and regulatory requirements.
  • Contact: Sending important updates, security notices, and relevant offers.
Our Commitment

Hbage never conducts marketing activities using your data without your consent. You can unsubscribe from promotional emails at any time.

4

Data Sharing & Third Parties

Hbage does not sell, rent, or share your personal information with any advertisers, data brokers, or unrelated third parties.

Data may be shared in limited circumstances:

  • Payment Processors: With bKash, Nagad, Rocket, or bank — solely to complete transactions
  • Technology Partners: Cloud Hosting & Security Service Providers (under strict confidentiality agreements)
  • Law Enforcement Agencies: In cases of court orders or legal obligations
  • KYC Verification Agencies: Only the information necessary for identity verification
Warning

No one from hbage will ever ask for your password, PIN, or OTP by phone or email. Treat any such request as fraudulent.

5

Cookies & Tracking Technologies

Hbage uses cookies and similar tracking technologies to enhance your browsing experience.

Types of cookies we use:

  • Essential Cookies: To maintain login sessions and ensure security. The platform cannot function without these.
  • Performance Cookies: Used to analyze page load times and user behavior. Can be disabled from browser settings.
  • Functional Cookies: To remember your preferred language, theme, and settings.

You can manage cookies through your browser settings. However, disabling certain cookies may affect some features of the platform.

6

Data Retention Period

Hbage retains your data only for as long as necessary. Once the retention period ends, your information is securely deleted.

  • Account Information: For the duration of active account + 5 years after closure (legal obligation)
  • Financial Transaction Records: Minimum 7 years (as required by AML regulations)
  • Support Conversations: 2 years after issue resolution
  • Log Files & Technical Data: 90 days to 1 year
Data Deletion

Upon request to close your account, all data — except information subject to legal obligations — will be permanently deleted within 30 days.

7

Technical Data Protection Measures

Hbage uses internationally recognised cybersecurity technologies to keep your data safe:

AES-256 Encryption

All stored sensitive data is protected with military-grade encryption.

TLS 1.3 Transmission

All data transfers are secured with the latest TLS 1.3 protocol.

AI Fraud Detection

Our machine learning system analyzes every transaction to detect unusual activity.

24/7 Security Monitoring

A 24/7 Security Operations Center continuously monitors the platform's security.

8

Your Privacy Rights

Every hbage member has the following rights over their own data:

Right to Access Data

You may request to view the information we hold about you.

Right to Correct Data

You have the right to request correction of any inaccurate or incomplete information.

Right to Delete Data

You may request deletion of your data under certain circumstances.

Restrict Processing

You may request that we limit the use of your data to specific purposes.

Data Portability

You may request a copy of your data in a machine-readable format.

Right to Object

You may object to your data being processed in certain ways.

To exercise any of these rights, please contact our support team. Your request will be responded to within 30 days.

9

Children's Privacy

Hbage is exclusively for individuals aged 18 and above. We never knowingly collect information from anyone under 18.

If we become aware that data has been collected from a minor, that information will be immediately deleted and the associated account will be closed.

If you believe your child has registered on hbage, please contact us immediately.

10

Privacy Policy Updates

Hbage may update this Privacy Policy as needed. When any significant change is made:

  • A clear notice will be published on the website
  • A summary of changes may be sent to your registered email
  • The "Last Updated" date at the top of the page will be revised accordingly

Continued use of the platform after any changes will be considered acceptance of the updated policy.

11

Contact & Complaints

For any privacy-related questions, complaints, or rights requests, please contact our support team.

We typically respond within 3 business days and aim to resolve complex requests within 30 days.

Support Team Available Around the Clock

Feel free to reach out to us with any privacy concerns. Protecting your data is our responsibility, and we take it seriously.

Ensures Your Privacy Join hbage Today

Your data is completely secure at hbage. Enjoy gaming with confidence, backed by our robust security measures and transparent Privacy Policy.

AES-256 Encryption TLS 1.3 Protection Not Shared with Third Parties 24/7 Monitoring
বাংলা